Frequently Asked Questions
Q: Are you currently accepting new patients?
A: We are currently accepting new patients and look forward to meeting you and your pet(s)!
Q: What are your office hours?
A: We are open for appointments Monday – Friday from 8:00 a.m. to 8:00 p.m., and Saturday – Sunday from 8:00 a.m. to 5:00 p.m.
Q: Do you offer emergency service?
A: Yes. We are open 24/7 to respond to your emergencies. Please call the hospital at 845-565-PETS (7387) prior to your arrival.
Q: Do I need an appointment?
A: Yes. Please make appointments in advance whenever possible.
Q: Where are you located?
A: Our Contact Us page offers a detailed map to help you find our location.
Q: What do I bring with me if I am a new client?
A: Please bring any previous medical records on your pet. To save time at your first appointment, you can download and complete our client information form prior to your visit.
Q: When is payment due?
A: Payment is due at the time service is provided or products are purchased. We accept cash, check, VISA, Master Card, Discover, American Express and Care Credit.
Q: Do you board animals?
A: Yes. We offer boarding for both dogs and cats and cater to geriatric patient needs as well. Please refer to our boarding services page for more information.
Q: At what age can I start vaccinating my pet(s)?
A: Puppies and kittens should start getting vaccinated at 8 weeks of age and typically receive boosters at 12 and 16 weeks. Our vaccine schedules are tailored to your pet’s needs. If you have a new pet who hasn’t been vaccinated yet or you don’t know his or her vaccination history, we recommend a vaccine series when they become part of your family. Also, for pets whose vaccines may be overdue – we can get them back on schedule too.
Q: Do you carry pet foods?
A: Yes. We carry a variety of prescription diets. Additionally, we have a nutritional counselor who is able to recommend an appropriate pet food or diet.
Q: Do you know of any Web sites with valuable pet-related information?
A: Yes. You can find links to a few of our favorites in the Resources section of our Web site.
Q: How can I check on an animal that is hospitalized?
A: If there is any change in the condition of a hospitalized pet, a staff member will contact you immediately. If you wish to contact us about a pet that is hospitalized, please feel free to call anytime day or night.
Q: What do I need to know before I bring my pet into the hospital?
A: Please bring your pet on a leash or in a pet carrier while in the reception and parking areas of the hospital. Current vaccinations are required for all hospitalized animals. If your pet is scheduled for surgery, it is important to ensure that he has had nothing to eat or drink since 12:00 a.m. the night before, unless otherwise noted.
Q: How can I keep my dogs safe during the summer’s heat?
A: Heat stroke can happen in an instant so never lock your pet in a car! They rely on their ability to pant to cool off so the way to look at it is if you are hot, your pet is too. Be sure to have plenty of water and shade available for them on hot days.
Q: How can I prevent heartworm disease?
A: Heartworm disease can be transmitted by mosquitoes that are present inside homes and cars so don’t assume your indoor dog and cat are safe. The best protection against heartworms is prevention.
Q: What are some common household items that pose a danger to my pets?
A: There are some food items that can be toxic to your pet and should be kept out of their reach if at all possible. Care should be taken when handling: Grapes, raisins, alcoholic beverages, coffee and gum such as Trident (which contains Xylitol) as well as chocolate, garlic, chives, tomato leaves or stems, unripe fruit, onions, moldy or spoiled food, poultry bones and yeast dough. If your pet ingests any of these give us a call. Our doctors are available 24 hours a day, 7 days a week to answer questions.
Additionally you need to be aware of over the counter medications that can be harmful such as aspirin, Tylenol and decongestants.
Q: Everyone is aware that it is not good for your pet to be overweight. What are some specific health risks for pet obesity?
A: An overweight pet can suffer from diabetes, respiratory issues, decreased liver function, damage to joints, ligaments and bones as well as have a shortened life span. Flannery Animal Hospital offers several services to help your pet maintain a healthy weight. Some of our services include: Pet Gym Memberships, Nutritional Counseling and Physical Therapy (including an underwater treadmill!).
Q: What are some warning Signs of Periodontal Disease?
A: If your pet acts hungry but is reluctant to eat, eats but drops food out of his/her mouth, refuses to play with his/her chew toys, has frequent bad breath, frequently rubs his/her paws at face, salivates or drools excessively, is reluctant to drink cold water, sneezes frequently or has a nasal discharge, his/her face shows signs of swelling, has red or swollen gums or has teeth that are loose or falling out your pet could be suffering from a periodontal disease. If you have concerns, or would like to have your dog or cat’s teeth examined by a veterinarian to determine if periodontal disease is present, please call 845-565-PETS for an appointment.
Q: How can I care for my pet’s teeth at home?
A: Brush your pet’s teeth at least 2 to 3 times per week (daily is best). Also, feed your pet hard food because it may reduce plaque accumulation on the teeth.
Q: How often should my pet have a dental exam?
A: Routine oral examinations as well as regular scaling/polishing should be scheduled based on the findings during your pet’s first dental exam.
Q: What vaccinations will my puppy need during its first year?
A: Puppies should be vaccinated with a combination vaccine at two, three and four months of age. These vaccines will protect your puppy from distemper, hepatitis, leptospirosis, parvovirus, and parainfluenza. After that, they should be given boosters once annually.
Q: How often should I bring my pet in for a visit?
A: Puppies and kittens should come in for an exam and routine vaccinations about once a month for the first six months and then every 6 months to a year after that.
Q: What supplies do I need to have on hand when I bring my new canine companion home?
A: Be sure to have a premium-quality dog food and plenty of treats, food and water bowls, a collar and leash, a brush and comb for grooming, crate if you plan on crate training, a dog bed or warm blankets and towels, a toothbrush, a carrier for smaller pets and tons of toys, including several that are safe for chewing! Don’t forget if your dog is older than 6 months, you will need a license and ID tag.
Q: How often should I feed my pet?
A: Puppies 8 to 12 weeks old need four meals a day. From 3 to 6 months old, feed them three meals a day. From 6 months to one year, feed them 2 meals a day. Once your pet has his or her first birthday, usually one meal a day is enough. However for some dogs, particularly larger breeds, it is better to feed them two smaller meals, especially if they are prone to bloat. If you more detailed questions, feel free to call the office at 845-565-7387 for more information.
Q: Do pocket pets need routine care?
A: Yes it is important that pocket pets also receive routine care such as examinations as well as vaccinations such as a rabies vaccine. If you have any questions regarding the care recommended for your pocket pet, please give us a call at 845-565-PETS.
Q: What does being an AAHA accredited veterinary hospital mean?
A: Most hospitals that serve humans are accredited meaning they undergo regular quality checks to ensure they meet specific standards of care. With veterinary practices, accreditation is voluntary and only 15% of all practices are accredited. AAHA is the organization that accredits veterinary practices. Accredited veterinary hospitals are evaluated every 3 years to ensure they demonstrate an exceptional level of medical care and client services. Link to AAHA website.
Q: Is Flannery Animal Hospital AAHA accredited?
A: Flannery Animal Hospital has been AAHA accredited since 1978. We have maintained the high standards of veterinary excellence for over 33 years and are dedicated to continuing this quality of care.